Desktop Management Plans
| Silver | Gold | Platinum | |
|---|---|---|---|
| 24x7 Monitoring | included | included | included |
| Problem Escalation | included | included | included |
| Event Log Monitoring | included | included | included |
| Backup Monitoring | included | included | |
| Anti-Virus Monitoring | included | included | |
| Desktop Health Checks | included | included | |
| Patch Assessment | included | included | |
| Patch Management | included | included | |
| Service Pack Updates | included | included | |
| Low Priority Services | included | included | |
| On-Site Service Calls | included | ||
| End User calls for server or application issues | included |
| included | included feature |
