|
Silver |
Gold |
Platinum |
| 24x7 Monitoring |
included |
included |
included |
| Problem Escalation |
included |
included |
included |
| Event Log Monitoring |
included |
included |
included |
| Backup Monitoring |
included |
included |
included |
| Anti-Virus Monitoring |
included |
included |
included |
| Server Availability Checks |
included |
included |
included |
| Service Availability Checks |
included |
included |
included |
| Network Device Monitoring |
included |
included |
included |
| Basic Response Time Monitoring |
included |
included |
included |
| Server Health Checks |
included |
included |
included |
| Custom Performance Monitoring |
|
included |
included |
| Analysis of Key Trends |
|
included |
included |
| Patch Assessment and Management |
* |
included |
included |
| Service Pack Updates |
* |
included |
included |
| Log Maintenance |
* |
included |
included |
| Server Tuning |
* |
included |
included |
| Low Priority Services |
* |
included |
included |
| On-Site Service Calls |
* |
** |
included |
| Rotate Backup Tapes |
|
|
included |
| End User calls for server or application issues |
* |
** |
included |