What is NetCanary?
NetCanary is a revolution in network support. Before NetCanary most small companies relied on outside IT consultants to fix problems as they occured. Some even relied on the skills of other employees to be their "IT experts". Internal staff are not really qualified to design and manage computer networks. Outside consultants run up bills every time you call them. Worse staff may be reluctant to call for help, fearing a large service bill. All this is reactive service. Fixing problems as they occur.
What if you could have your network monitored 24x7 to watch for problems? What if a technician could be alerted automatically that a problem has or will occur? What if that technician could remotely access your system and fix the problem before you arrived at work? Now imagine all this without a bill for the service call?
NetCanary shifts the whole service model to proactively manage your network.
93% of customer support issues are resolved remotely with an average time to resolve of 22 minutes.
Monitoring and Trend Reporting
NetCanary monitors for availability, performance, capacity, and security. Event triggers alerts our technicians who evaluate the situation and initiate any necessary corrective action. Collected data is stored for trend retporting, planning, and predictive analysis.
Servers are monitored for utilization and availability of CPU, memory and disk space, critical processes, services and performance. Currently we monitor Windows, Linux, and several versions of Unix.
Application monitoring on the server allows us to correlate events for quicker problem determination.
Network and Devices that provide management via SNMP or RMON are monitored for abnormal usage patterns and performance logging.
Asset Inventory
NetCanary automatically scans your network and builds an inventory of all computers and devices. Each is queried for all hardware configurations and installed software. Using the asset inventory results we can quickly determine software license compliance, patch levels, and required updates. Changes between scans are quickly identified to assist in problem resolution related to either hardware or software.
Self Healing Engine
Using our database of over 400 different workstation and server codes many problems can be fixed automatically without requiring a technician to review the problem. This eliminates your downtime due to common problems.
Patch Management
These days keeping up to date with patches, service packs, and software updates can be a full-time job. NetCanary has an automated solution for tracking needed patches and applying them so your systems are not interrupted in the middle of your day. Install these updates on your own and you are downloading large files repeatedly. NetCanary downloads just one copy and applies it to your needed systems. This reduces enormous loads on your internet connection that are normally wasted with those multiple downloads. Paired with our asset inventory we quickly update your software right away, and provide assurance that all systems are indeed patched to eliminate known vulnerabilities. Failure to apply patches leads to widespread damage from most virus outbreaks. We eliminate the questions.
Software Deployment
Using the same feature as our patch manager we can also install software on your computers from a central console. No need to run around to each workstation or server. Once we build a profile it installs on schedule. Normally these run after hours so you are not affected by the installation.
